Social Security Inspector General to Audit Agency’s Wait Times, Customer Service

A Social Security Administration (SSA) office in Washington on March 26, 2025. Saul Loeb/AFP via Getty Images The inspector general’s office for the Social Security Administration (SSA) indicated in a newly released letter that it has initiated an audit into the agency’s metrics on wait times. Michelle Anderson, the acting inspector general of the agency,

Feds scrap proposal to offer cash to air passengers for flight disruptions

The Department of Transportation is dropping a proposed rule that would have required airlines to offer cash to passengers whose flights were disrupted.  The rule, which never went into effect, would have required carriers to provide compensation “to mitigate passenger inconveniences” for cancellations or delays that were within a carrier’s control.  Reuters was the first