Social Security Inspector General to Audit Agency’s Wait Times, Customer Service

Social Security Inspector General to Audit Agency’s Wait Times, Customer Service

A Social Security Administration (SSA) office in Washington on March 26, 2025. Saul Loeb/AFP via Getty Images

The inspector general’s office for the Social Security Administration (SSA) indicated in a newly released letter that it has initiated an audit into the agency’s metrics on wait times.

Michelle Anderson, the acting inspector general of the agency, responded to a question from Sen. Elizabeth Warren (D-Mass.) that the investigation was opened last month, according to the letter dated Aug. 21. The letter was made public by Warren’s office in a news release issued on Wednesday.

Original News Source Link – Epoch Times

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